Warranty And Return Policy

To request repairs or return a product, please email us here

  • Customer Support & Warranty:

    All return shipping is to be paid by the buyer. All buyers outside of the United States must pay the shipping to and from the repair facility. All returns must be shipped before 30 days. Buyers are responsible for return shipping and handling fees and will not be compensated for any costs incurred to return products. (shipping varies for each order). 

    Email: cs@voidvac.com

  • All Vacuum Lids are entitled to:

    • 3 year limited warranty period.
    • 1 month window for refund, exchange or repair at no cost to you.
    • After 1 month and until 1 year, all manufacturing defects will be repaired free of charge. 
    • After 1 year and until 3 years a shipping and handling and repair fee of $50 will be charged before repairs or upgrades are made to a product. This fee includes shipping and handling to customers in the continental U.S. All replacement Parts are covered during this period.
    • To be eligible for the warranty, senders need to provide a copy of original receipt with date of purchase clearly marked on the receipt.

 

  • All Jars are entitled to:

    • 1 year warranty period.
    • 1 month window for refund, exchange or repair at no cost to you.
    •  Buyers are responsible for return shipping and handling fees (shipping varies for each order).
    • After 1 month and until 1 year, all manufacturing defects will be repaired free of charge.
    • To be eligible for the warranty, senders need to provide a copy of original receipt with date of purchase clearly marked on the receipt.

 

  • All Blender Bases are entitled to:

    • 3 Year warranty period
    • 1 month window for refund, exchange or repair at no cost to you.
    • After 1 month and until 1 year, all manufacturing defects will be repaired free of charge. 
    • After 1 year and until 3 years a shipping and repair fee of $75 will be charged before repairs or upgrades are made to a product. This fee covers shipping to and from our building within the continental U.S. and we will provide a shipping label.
    • To be eligible for the warranty, senders need to provide a copy of original receipt with date of purchase clearly marked on the receipt.

RETURNS:

We do not accept returns after 30 days.

We do not refund shipping unless specifically noted.

Buyer pays all return shipping and handling fees. Buyers are responsible for return shipping and handling fees (shipping varies for each order).

We do NOT accept returns for orders sent out of The U.S. However, we will warranty units through the proper channels. Reach out to cs@voidvac.com for details

To request repairs or return a product, please email us here