Shipping policy

Shipping Policy

Last updated: 09/10/2026

Where we ship

We ship within the United States, including Alaska and Hawaii.

We are not currently able to ship to addresses outside the United States from this website. If you are in Great Britain, our distributor Luba sells the lid and a compatible jar under the Madalga name, on their own delivery and returns terms.

What it costs

Free shipping is available to Amazon Prime members through Buy with Prime and through our Amazon storefront. It is not a promotion on this website.

How long it takes

Orders from this website are fulfilled by Amazon, which means they ship from an Amazon fulfillment center using Amazon's own carriers and handling times. We do not choose the carrier, and which one delivers your parcel depends on the service you picked and where you are.

Most orders leave the fulfillment center the same day or the next business day. Our handling time is usually under three business days, so if an order takes longer than that to show tracking, something has gone wrong and we would like to hear about it. Email cs@voidvac.com.

Delivery time after the parcel ships is Amazon's estimate, not ours, and it appears in the tracking.

Tracking

You will get a confirmation email when you order and a second email with a tracking number when the order ships. If the tracking has not updated for several days, email cs@voidvac.com and we will chase it with Amazon.

Getting the address right

We ship to the address you enter at checkout. Please check it before you pay.

If you spot a mistake, email cs@voidvac.com straight away. We will change it if we can, but once an order has been released to the fulfillment center the address is often locked, and at that point the fastest fix is usually to let it deliver and arrange a return.

If a parcel comes back as undeliverable, we will contact you and re-send it once you confirm the correct address. You may have to cover the second shipping cost.

If it arrives damaged, or does not arrive

If your order arrives damaged, or the box turns up empty or obviously tampered with, email cs@voidvac.com within 30 days with a photograph. We will send you a replacement and we will cover the shipping both ways. You do not pay to return something that arrived broken and no restocking fee applies.

If tracking says delivered and you do not have it, check with your neighbors and your building first, then email us and we will open a claim.

Returns

Returns are handled in our refund policy. Returns are accepted on United States orders. Warranty claims are handled wherever you are.